Shipping policy
Fettchi – Shipping Policy
We’ll get your order to you as quickly as possible — here’s everything you need to know about how we ship your Fettchi products.
Where We Ship
We ship Australia-wide and to selected international destinations. Currently, we’re focusing on bringing our products to Australian customers but stay tuned as we expand.
Processing Time
We aim to dispatch your order within 1–3 business days of receiving it. Our team works hard to get your order out quickly, but please note: during busy periods (like sales or holidays), it may take a little longer.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size. We offer a range of shipping options, including:
- Standard Shipping (for most orders)
- Express Shipping (if you need it quicker)
Delivery Times
Shipping times depend on your location and the shipping method selected:
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days
Please note, delivery times can vary due to public holidays, courier delays, or weather conditions. We’ll keep you updated if anything unexpected happens.
Tracking Your Order
Once your order is on its way, you’ll receive an email with tracking details. This will allow you to follow your order from our hands to yours.
Shipping Issues?
If something’s gone wrong with your delivery (e.g., lost, damaged, or missing items), don’t worry — we’ll do our best to help you sort it out. Just reach out to us at info@fettchi.com.au, and we’ll take care of the rest.
Thank You for Supporting Fettchi
Every order helps us grow and we’re so grateful to have you as part of our little family. Thanks for supporting small business — we’re on a mission to make your daily essentials practical, pretty, and a little bit playful.