Refund policy
Fettchi – Refunds & Returns Policy
We want you to love your order — but if something’s not quite right, here’s how we’ll make it better.
Change of Mind
We accept returns on full-priced items within 14 days of receiving your order.
To be eligible:
- Your item must be unused, in original condition, and in its original packaging
- You’ll need to cover the return postage
- Please email us at info@fettchi.com.au to start the return process
Once we receive and inspect your item, we’ll issue a refund to your original payment method (excluding shipping costs).
We don’t offer exchanges at this time — feel free to re-order your fave if it's still in stock!
Note: We don’t offer returns or refunds for:
- Sale items
- Items returned outside the 14-day window
- Items that appear worn or damaged
Faulty or Damaged Items
Oh no — if something’s arrived damaged or faulty, we’ll make it right.
Please email us at info@fettchi.com.au within 7 days of delivery with:
- Your order number
- Photos of the issue
- A short description of what went wrong
We’ll assess the issue and let you know the next steps (whether that's a replacement, refund, or store credit).
How to Return
Once your return is approved:
- Repackage your item carefully
- Post it back using a trackable method
- Email us the tracking info so we can keep an eye on it, too!
Return address will be provided in your approval email.
Thanks for shopping small 🖤
We’re a tiny team with a big heart, and we’re so grateful you’re here.
Fettchi is built on great design, great vibes, and an even greater community — and we’ll always do our best to keep things fair and easy.